1-3 Year Warranty Coverage

At RedLife, we stand behind the quality and durability of our red light therapy devices. To ensure your complete satisfaction, we offer a warranty of up to 3 years on our products. Here’s what our warranty covers:

1. Red Light Therapy Devices:

Defects in Materials and Workmanship: We will repair or replace any parts or the entire unit if it is found to have defects in materials or workmanship under normal use.
RedLife will assess each warranty claim on a case-by-case basis.
All warranty claims must include customer-submitted photo and/or video documentation/ verification of the issue, or the claim will not be processed.
Resolution of warranty claims may include, but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product with a new or refurbished unit.
The warranty is valid for 1 year for small devices and 3 years for the Panel from the date of purchase.
Any and all customer damage to the device is not covered under warranty. This includes breakage/damage from dropping, misuse, tampering with/opening the device without prior authorization or damage during assembly of stands including mis-insertion of screws/bolts.
The Warranty is valid only to the original purchaser if the item was purchased directly from www.redlifedevices.com or an authorized reseller and is non-transferable.
To initiate an elective return, a customer must contact RedLife Customer Support in writing via email for a return authorization and further instructions. If a Product is sent without prior notice or authorization, RedLife will not be responsible for lost merchandise.

Warranty Exclusions:

Normal Wear and Tear: The warranty does not cover wear and tear resulting from regular use.
Damage from Misuse or Negligence: Damage caused by misuse, improper maintenance, or neglect is not covered.
Unauthorized Repairs or Modifications: Any damage resulting from unauthorized repairs or modifications will void the warranty.

How to Claim Your Warranty:

If you believe your product is covered under warranty, please contact our customer support team with your purchase details. We will guide you through the warranty claim process and ensure your issue is resolved as quickly as possible.

Contact Us: For any questions or to initiate a warranty claim, please reach out to our customer service team at [email protected] or 1-888-438-9825

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